Charlie Shuman, the President of Charlie's Motor Mall is running what is now considered the largest new car dealer group in the state. He takes pride in superior customer satisfaction with the largest inventory of new and used cars available.
Charlie hasn't forgotten his small beginnings when he took his first job as an office clerk at the former Henry Kimball Co., a Dodge dealership. Where he worked his way through other positions, before moving on to work for American Motors Jeep Corp. During those 17 years, he worked his way up, eventually becoming District Sales Manager for Maine, Massachusetts and New Hampshire.
In 1986, he and a partner opened Charlie's Subaru in Augusta, Maine. Charlie bought him out after 5 years and continued buying more dealerships... and his success has continued.
Charlie Shuman has built the company from a single franchise employing 17 people in 1986 to a 240- employee, 8- franchise company selling nearly 7,000 vehicles annually. Even though Charlie's has grown substantially, we still are a family run business with the same values and beliefs that starts the organization 25 years ago.
The company offers state of the art service, parts and body shop facilities with over 60 factory-trained technicians. So if are looking for a dealer that offers great prices, a large inventory and attention to every customer, then you've come to the right place.
Even though Charlie, Steve and Elissa don't personally meet every customer, the commitment to exceptional customer service can be seen in all our employees. They all stand behind Charlie and you!
"I just wanted you to know.."
Just want you to know that Darrell in Mazda Service is awesome. He really listens to my questions & my concerns. Don't lose him as he is a real people person!!!!
I've been using your service dept for 10 yrs or more and have had excellent results.....even though I have to spend money...
I have also recommended Charlies to a lot of people.....especially the service dept. side...
Most recently I asked Service who they would recommend in the Toyota Sales Dept. for my younger sister as she was looking to buy a new vehicle. My older sister had already purchased a Toyota 3 yrs before, because I had recommended Charlies to her....she did check out Lee Toyota but didn't like the sales person.....
Thank you for your "GREAT SERVICE DEPARTMENT", it means a lot to me......Sincerely, Merry Z.
465 Western Ave.
Augusta, ME 04330